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How West Elm does email marketing

Home & Living

103 campaigns · www.westelm.com · RSS

West Elm offers modern furniture and home decor featuring inspiring designs and colors. Create a stylish space with home accessories from West Elm.

West Elm sends about 15.1 campaigns a week, most often on Fri around 9am US Eastern. Its median subject line runs 28 characters, and 3% carry an emoji.

Campaigns a week
15.1
Median subject
28 chars
Median words
315
Carry a promo code
0%

When West Elm sends

Across 95 scheduled campaigns. Welcome, cart and order emails are left out: they go out when a subscriber acts, not when West Elm chooses to send. Times are US Eastern.

Day of week

Hour of day (US Eastern)

12am6am12pm6pm11pm

What West Elm sends

Mostly Product Showcase (47% of campaigns).

Product Showcase 47% · 48
Other 26% · 27
Product Launches 10% · 10
Abandoned Cart 6% · 6
Newsletters 3% · 3

The stack behind the sends

West Elm sends with Salesforce Marketing Cloud and publishes a DMARC reject policy.

Tracking & personalization

Turn (Amobee) Advertising
every campaign

Domain authentication

DMARC: reject

Mail failing authentication is rejected outright, the strictest setting.

SPF also authorizes Salesforce Marketing Cloud to send as this domain, which usually means other tools sit alongside the main platform.

A typical West Elm campaign carries 315 words and 11 images.

How this is measured

Every figure comes from real West Elm emails captured in Inbox Archive, not from a survey or a vendor report. Compare against every brand we track, or browse West Elm campaigns.